We have provided a number of pages to help with configuration problems. In most cases you may not need to use this as setup is very simple. At the bottom we have provided links to setup details for a variety of popular hardware and software options, please take the time to read these pages once you have joined and need to know specific setups. Thank you.
The basic settings are as follows and are also detailed in your Welcome email:
Your SIP ID is : 7**** - a 5 digit numeric code
Your SIP Password is : ****** - a 8 digit alpha numeric code
Your SIP Domain/Registrar is : sip.Fullduplex.co.uk
Check your Online Internet Telephony Status on your device
This shows you if your Internet Telephony phone is online and working correctly or not, similar to the way MSN works. If it is, it should be ‘Online’ – if it is ‘Offline’ you will have to view the Setup instructions again and make sure the phone has been registered properly.
Online Status - This will show whether your account is registered online. Ensure that you have followed our Internet Telephony Device Configuration Instructions to correctly configure your device, and ensure that the Fullduplex details you have entered are correct. If your status is showing as "Offline", this will mean that you may be able to make calls, but will not be able to receive them. Your Active Status should be "OK" and your Online Status should be "Online" to ensure correct functionality of your devices.
Log a Support Request
If you are still experiencing issues having referred to the above and our user guide pages, please contact us at support@Fullduplex.co.uk with full details of your problem plus all relevant account information that we may require in order to assist you promptly. Many thanks.